National Rail Travel Advice

National Rail companies need you to continue to follow the latest advice from government and public health officials.


As we move into the next phase of the nation’s response, there will be more people needing to travel by train and we need your help to keep services clear for those who need them the most.

Because of the need to maintain social distancing wherever possible, even with more frequent trains than we have been running in recent weeks and in many cases extra carriages, like all forms of public transport our capacity to carry passengers will be reduced. In the case of rail, we will be able to carry around 10% of our usual passengers.

Before you set out please ask yourself if your journey is essential. If it is, please cycle, walk or drive if you can – only travel by rail if you really have to.
If you do need to use the train, help us get you safely wherever you need to go by following the recommended guidance.

Before your journey make sure you plan ahead:

  • Buy your ticket through your Travel Management Company
  • Travel during Off-Peak Hours if you can
  • Allow extra time for your journey
  • Please wear a face covering
  • Carry hand sanitiser and wash your hands before and after travelling

Train companies will do everything possible to keep passengers safe, including;

  • more frequent and thorough cleaning than normal on trains and at stations
  • giving clear safety guidance on journeys and at stations, and
  • make extra train carriages available whenever possible.

If your journey is necessary and you need to travel by National Rail, please remember that stations may be busy and leave plenty of time for your journey.

You should also follow public health advice; if you need to cough or sneeze please “Catch it, Bin it, Kill it” and if you or the people you live with have symptoms of Covid-19 (Coronavirus), you should stay at home.

Please travel responsibly and follow the guidance which will help us help you travel safely.